Refund policy

Return Policy

We have a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. Items must be free of odors, hair, or any signs of wear.

To start a return, contact us at info@lvanellis.com. Returns must be approved before being sent back; items returned without prior authorization will not be accepted.

If your return is approved, we will provide instructions for return shipment. Return shipping costs are the responsibility of the customer and will be deducted from your refund.

Original shipping charges are non-refundable.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@lvanellis.com.

Final Sale
All made-to-order and custom items are final sale and not eligible for return.